Frequently Asked Questions

Our knowledge graph connects companies, industries, products, and services in a vast network. By analyzing these connections along with procurement data and business signals, we identify companies that are likely to need your products or services.

Simply enter your company name in our search bar and our AI will analyze your business profile. Within seconds, you will see potential customers matched to your offerings. Start with our 14-day free trial to explore the full platform.

We aggregate data from public procurement databases, company registries, industry publications, and business directories across Europe. All data is legally obtained and regularly updated to ensure accuracy.

Yes, absolutely. We use enterprise-grade encryption and security measures to protect your data. Your searches and company information are never shared with third parties. We are fully GDPR compliant.

Hello Company costs 59 euros per month, billed monthly. This includes access to Unlimited company profiles, unlimited searches, buyer insights, and all platform features.

Yes! We offer a 14-day free trial with full access to all features. No credit card is required to start your trial. You can explore the platform and discover potential customers risk-free.

Yes, you can cancel your subscription at any time with no cancellation fees or long-term commitments. Your access will continue until the end of your current billing period.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and SEPA direct debit for European customers. All payments are processed securely through Stripe.

We do not offer refunds. However, you can cancel your subscription at any time to prevent future charges.

Our matching algorithm has been refined using millions of successful business relationships. We typically achieve 85-90% relevance in our matches. The more you use the platform, the better it learns your preferences.

With a subscription, you can access detailed profiles of unlimited companies. You can perform unlimited searches to browse potential matches.

Yes, you can export company data as CSV files for use in your CRM or other business tools. Export includes company details, contact information, and match scores.

We update our database continuously. Procurement data is refreshed daily, company information is updated weekly, and our knowledge graph relationships are recalculated regularly to ensure you always have current insights.

Hello Company covers all 27 EU member states plus the UK, Switzerland, and Norway. We are continuously expanding our coverage to include more markets and regions.

Our data comes from publicly available sources including government procurement portals, official company registries, business directories, and industry databases. We never use illegally obtained or scraped private data.

Yes, your searches are completely private. We do not share your search history, target companies, or business interests with anyone. Your competitive intelligence remains confidential.

We are fully GDPR compliant. We only process data with a legitimate legal basis, provide transparent information about data usage, and respect all data subject rights. Our servers are located in the EU.

Yes, you can request deletion of your account and all associated data at any time. Simply contact our support team and we will process your request within 30 days as required by GDPR.

You can reach our support team by email at service@hellocompany.eu. We typically respond within 1-2 business days. For urgent issues, please indicate this in your subject line.

Currently, each subscription is for a single user. If you need multiple seats for your team, please contact us to discuss enterprise pricing options with team management features.

You can update your account information, including email, password, and billing details, from your account settings page after logging in. Changes take effect immediately.

If you notice any inaccuracies in our company data, please report it through our feedback form or email support. We investigate all reports and update our database accordingly to maintain data quality.